Frequently Asked Questions

About Our Products

What materials are your necklaces made from?
14K white gold or 18K yellow gold finish over stainless steel, with cubic zirconia stones. Hypoallergenic and tarnish-resistant.

Will it tarnish?
Not with proper care. Avoid perfume, chlorine, and saltwater. Remove before swimming or showering.

What size is the chain?
Most necklaces have an adjustable 18–22" chain. Full details on each product page.

Ordering & Payment

What payment methods do you accept?
All major credit/debit cards and other secure options shown at checkout.

Can I change or cancel my order?
Contact us immediately via our Contact page. Changes may not be possible once the order is processed.

Shipping & Delivery

How long will delivery take?
See our Shipping Policy for current timeframes.

Will I receive tracking?
Yes — a tracking number is emailed once your order ships.

Gift Packaging

Does my order come gift-wrapped?
Every order arrives in a soft-touch gift box, ready to give.

Can I upgrade the packaging?
Yes — many products offer a mahogany luxury LED box upgrade on the product page.

Returns & Refunds

What is your return policy?
See our Refund Policy for full details.

My item arrived damaged — what do I do?
Contact us within 48 hours with photos via our Contact page.

How do I reach support?
Via our Contact page. We reply within 1–2 business days.