Shipping Policy

Heart & Message
Gifts That Say What Matters Most

Last Updated: October 15, 2026

At Heart & Message, we are committed to providing a reliable and convenient shopping experience. We understand that many of our products are purchased for meaningful occasions and special people. Our goal is to ensure that every order is handled with care, from placement through delivery.

Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Order processing times may vary depending on product availability, order volume, personalization requirements, and other operational factors. Processing time is separate from transit time.

During peak shopping periods, holidays, or promotional events, processing may take longer than usual.

Customers will be notified of relevant order updates where applicable.

2. Shipping Destinations

Heart & Message ships to eligible destinations available through our checkout process.

Available shipping services and destinations may vary by product and delivery address. Customers should enter their complete shipping information at checkout to view the available shipping options.

If your destination is not available at checkout, please contact our customer support team for assistance.

3. Shipping Rates and Fees

Shipping charges are calculated based on the applicable shipping method, destination, package details, and other relevant factors.

The available shipping options and applicable charges will be displayed at checkout before an order is completed.

Any free-shipping offers or promotional shipping rates will be subject to the terms stated in the relevant offer.

Customers are encouraged to review the final order total before submitting payment.

4. Estimated Delivery Times

Estimated delivery times depend on the destination, selected shipping method, processing requirements, and carrier operations.

Where available, estimated delivery information will be presented at checkout or communicated through applicable shipping updates.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated. Delays may occur due to weather conditions, carrier disruptions, public holidays, customs inspections, or other circumstances beyond our reasonable control.

For gifts intended for birthdays, anniversaries, holidays, or other special occasions, we recommend placing orders sufficiently in advance.

5. Order Confirmation and Shipment Tracking

After placing an order, customers should receive an order confirmation using the email address provided at checkout.

Where tracking is available, shipment tracking information will be provided after dispatch and once the relevant information is made available by the carrier.

Please allow time for tracking details to become active in the carrier's system.

If you have not received your confirmation or tracking information, please check your spam or junk folder before contacting customer support.

6. Accuracy of Shipping Information

Customers are responsible for providing complete and accurate shipping information, including the recipient's name, street address, city, postal code, and contact details where required.

Incorrect or incomplete information may result in delivery delays, additional carrier charges, or unsuccessful delivery.

If you identify an error in your shipping details after placing an order, contact us as soon as possible at **brailynr30@gmail.com**.

We will make reasonable efforts to assist with corrections where possible. However, changes cannot be guaranteed once an order has entered processing or been dispatched.

7. Delayed, Lost, or Missing Shipments

If your shipment is delayed, please review the latest tracking information before contacting us.

If tracking indicates an unusual delay, the shipment appears lost, or the package is marked as delivered but cannot be located, please contact our customer support team with your order number and tracking details, if available.

We will review the information and provide appropriate assistance based on the circumstances and applicable carrier procedures.

Any resolution will be handled in accordance with our store policies and applicable law.

8. Damaged or Incorrect Items

We take customer concerns seriously.

If an order arrives damaged or contains an incorrect item, please contact **brailynr30@gmail.com** promptly and include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging, where applicable.

This information will help us assess the matter and determine the appropriate next steps.

Claims will be reviewed in accordance with our applicable policies and legal obligations.

9. International Shipping, Customs, and Import Duties

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, such charges may be the customer's responsibility.

Customs inspections and import procedures may also extend delivery times. Customers are responsible for familiarizing themselves with applicable import requirements in their destination country.

10. Order Changes and Cancellations

Customers who need to modify or cancel an order should contact us as soon as possible at **brailynr30@gmail.com**.

We will make reasonable efforts to accommodate requests that are received before processing or dispatch. However, changes and cancellations cannot be guaranteed once fulfillment has begun or an order has shipped.

Cancellation requests, returns, and refunds are subject to our applicable store policies and mandatory